Our Return Policy is based on three principles - the primary being the trust customers invest in our quality whilst purchasing from us and the second one being ultimate customer satisfaction
Since our garments are not MassProduced and are Made to Order as per your sizing and measurements we don't have a return policy for purchases made at our website .
We handle returns on a case-by-case basis with the ultimate objective of customer satisfaction.
In a case where,
You are not satisfied with the product with justifiable reasons, you can return the item(s) to us in the same condition that you received it. Once we receive the product, we will carefully examine it and the discretion of its quality upon return will be our decision. Once the return is approved from our end, we will process a refund. However items need to be returned in their original packaging or an alternative similar quality packaging with the courier tags on. The product is your responsibility until the courier is received and signed by us. The cost for the same is to be borne by the customer i.e. you. We are not responsible for parcels lost in transit.
Incorrect products are sent to you, or the products don't match the order confirmation - we are open to you returning the product to us in the same condition that you received it. Once we receive the product, we will carefully examine it and the discretion of its quality upon return will be our decision. Once the return is approved from our end, we will refund the purchase price. The shipping charges in such a case will be borne by us.
An international purchase is being returned - they will incur a shipping charge. The shipping method for exchanges will be the same method as selected in the original order.
An incomplete or wrong address has been provided by the customer during the time of purchase, no refund will be processed.
If products are bought online - they cannot be exchanged at a store.
- If products are purchased via a gift card or during SALES - they are NOT eligible for returns/exchange/refund under any circumstance.
For any questions regarding our return policy, you can email us at -firstname.lastname@example.org